Empowering Your Business Through Technology

TCPA (Telephone Consumer Protection Act) compliance refers to following strict federal guidelines for how businesses can place marketing and informational calls to consumers. This includes:

- Obtaining prior express written consent before using autodialers or prerecorded messages.

- Honoring Do-Not-Call (DNC) lists, including national, state, and internal (IDNC) lists.

- Clearly identifying your business and providing an opt-out.

- Limiting call times to 8 AM–9 PM local time.

- Keeping detailed records in case of an audit or legal dispute.

Failure to comply can result in fines of $500 to $1,500 per violation.

Yes. The FCC is tightening TCPA rules starting on:

- January 27, 2025: “One-to-One” Consent Rule — consumers must give consent specifically for the seller named.

- April 11, 2025: New consent revocation rules take effect. Consumers can revoke consent through any reasonable means, and businesses must honor those requests within 10 business days.

These updates increase your exposure if your compliance systems aren’t bulletproof.

Improving answer rates is about building trust, timing, and tech into your outreach. Here's how:

1. Brand Your Caller ID – Use CNAM or branded calling tools so your name shows up instead of a random number.

2. Use Local Presence – Match the area code of the recipient to increase pickup rates.

3. Register Your Numbers – Avoid “spam likely” labels by registering with major carriers and analytics providers.

4. Scrub and Clean Your Lists – Eliminate DNC, disconnected, or high-risk numbers in real time.

5. Call at Optimal Times – Target Tuesdays–Thursdays, mid-morning or mid-afternoon.

6. Leave Smart Voicemails – Short, value-driven messages that sound human and helpful.

7. Follow Up With SMS – Non-invasive and effective for re-engagement.

8. Monitor Reputation – Use tools to track number reputation and rotate if needed.

9. Personalize With CRM Data – Make every call relevant by referencing known info.

10. A/B Test Campaigns – Experiment with times, scripts, and touchpoints to find your sweet spot.

We can provide all of these services while increasing your call answer rates by 25–50%.

We back this with a free trial of your “problem child” numbers—the ones you think are dragging your campaigns down. Let us audit them in real-time and show you exactly where you stand. Try us free. No Risk. High Reward. Information you need to make key decisions.